Services & Policies - Dr Svetlana Strelnikova
Business / Legal name: Papenka Toys Ltd
Brand / trading name: Dr Svetlana Strelnikova
Business owner / representative: Dr Svetlana Strelnikova
Country of registration / operation: New Zealand
Business address: 36 Darroch street, Belfast, 8051, Christchurch, New Zealand
Website: https://svetlanastrelnikova.com/services_policies
Customer support email: svetlana.kilpatrick@gmail.com
Customer support phone: +64 210 841 8484
Last updated: 26/05/2026
Business Description
Svetlana Strelnikova provides online health & wellness education and coaching focused on lifestyle, nutrition, and training habits. Services are delivered remotely through live online sessions and digital course materials. Content is informational and educational in nature and is not a substitute for medical care.
Who This Is For (Service Area)
Services are provided online to customers located primarily in
New Zealand, Australia,the UK, the EU, and the US.
All sessions and digital materials are provided online.
Services & Digital Products (Delivery Method)
1:1 Online Consultations (Online)
Private coaching/consultation sessions delivered via video call. May include written recommendations, templates, and follow-up messages depending on the package purchased.
Pricing: from $100 (USD or local currency equivalent)
MitoResource Program (Digital + Online)
A structured education program delivered via a digital learning platform (GetCourse)with supporting materials (videos, worksheets, guides) and any included live components as specified at checkout.
Pricing: from $420
Accelerator (Digital + Online)
A time-bound coaching/program format delivered online, which may include live group sessions, assignments, and digital resources as described on the checkout page.
Pricing: from $14 p/m
Factor of Slimness Program (Digital + Online)
A digital program with educational modules and supporting resources. Any optional coaching or live support is provided online as described at checkout.
Pricing: from $2000
Important Disclaimers (Read Before Purchase)
All information and coaching provided by Svetlana Strelnikova is for
educational purposes only.
It does not constitute medical advice, diagnosis, or treatment.
You should consult a qualified healthcare professional for medical questions, symptoms,or decisions. Do not disregard professional medical advice because of content from this website, consultations, or programs.
This service does not provide emergency care. If you think you may have a medical emergency, contact your local emergency number immediately.
Results vary by individual. No specific outcomes are promised.
Payments & Checkout
Payments are processed via:
Stripe (card payments via Stripe Checkout / payment links)
GetCourse (platform used for digital product delivery and/or checkout, where applicable)
Your statement descriptor and the exact product name will appear during checkout.
Fulfillment & Access (How You Receive What You Paid For)
Digital products: Access is provided via GetCourse (or the platform listed at checkout)after successful payment. Delivery timing is typically immediate or within 2 hours. If access is not received, contact support.
Online sessions: Scheduling instructions are provided after checkout by email and/or inside the learning platform. Sessions are delivered online via the video link provided.
If a product includes live components (group calls, Q&A, coaching support), the schedule and access method are shown on the purchase page or inside the program portal.
No physical goods are sold or shipped.
Customer Support Contact
Support email:
support@svetlanastrelnikova.com
Support hours: Mon–Fri, 10:00–18:00 (Auckland, New Zealand time)
Typical response time: within 2 business days
Professional listing. Third-party public profile.
Wellness & Metabolic Coaching Register profile:
https://www.wmcregister.org.nz/find-a-coach/svetlana-strelnikova
Refund & Cancellation Policy
Digital Programs (MitoResource / Accelerator / Lean Factor)
7-day refund window:
You may request a refund within 7 calendar days
of purchase,provided that:
If a refund is approved,it will be returned to the original payment method where possible.
1:1 Online Consultations
No refunds:
1:1 consultations are non-refundable once purchased.
Rescheduling:
You may reschedule a booked session with at least 24 hours’ notice
Rescheduling requests made with less than 24 hours’ notice may be treated as a late cancellation.
Missed sessions / no-shows:
Missed sessions and no-shows are non-refundable and cannot be credited.
Terms & Privacy
Terms of Service and Privacy Policy are included on this page.
Terms of Service (Summary)
By purchasing or using these services, you agree to the pricing and scope shown at checkout and that services are delivered digitally and/or via live online sessions. You agree to provide accurate contact and payment information and to use program materials for personal use only. You may not copy, resell, or redistribute any materials without prior written permission. Access may be suspended or refused in cases of fraud, abuse, or violation of these terms.
Privacy Policy (Summary)
Personal data (such as name, email, payment-related information, and purchase history) is used to process payments, deliver products/services, provide customer support, and communicate about your purchase. Payments are processed by Stripe and/or GetCourse (where applicable), and necessary data is shared with these providers for payment processing and service delivery. Reasonable measures are taken to protect your data. You may request access, correction, or deletion of your personal data by contacting svetlana.kilpatrick@gmail.com
Pricing
Prices are shown at checkout and may vary by program version, inclusions, and payment plan availability.
Current pricing: from $14
FAQ
What exactly am I buying?
You are purchasing online health & wellness educational content and/or coaching services as described on the product checkout page, delivered digitally and/or via live online sessions.
When do I get access?
Digital products are typically delivered immediately after payment or within [____] hours.Online session scheduling details are provided after checkout.
Do you provide medical advice?
No. Services are educational and coaching-based only and do not replace medical care.
Is this suitable for emergencies or urgent symptoms?
No. This service does not provide emergency care. Contact local emergency services for urgent issues.
How do refunds work?
Digital programs may be eligible for a refund if requested within 7 days
of purchase and if the refund conditions listed in the Refund & Cancellation Policy are met.
1:1consultations are non-refundable.
How can I contact support?
Email
with your purchase email and product name.
Brand / trading name: Dr Svetlana Strelnikova
Business owner / representative: Dr Svetlana Strelnikova
Country of registration / operation: New Zealand
Business address: 36 Darroch street, Belfast, 8051, Christchurch, New Zealand
Website: https://svetlanastrelnikova.com/services_policies
Customer support email: svetlana.kilpatrick@gmail.com
Customer support phone: +64 210 841 8484
Last updated: 26/05/2026
Business Description
Svetlana Strelnikova provides online health & wellness education and coaching focused on lifestyle, nutrition, and training habits. Services are delivered remotely through live online sessions and digital course materials. Content is informational and educational in nature and is not a substitute for medical care.
Who This Is For (Service Area)
Services are provided online to customers located primarily in
New Zealand, Australia,the UK, the EU, and the US.
All sessions and digital materials are provided online.
Services & Digital Products (Delivery Method)
1:1 Online Consultations (Online)
Private coaching/consultation sessions delivered via video call. May include written recommendations, templates, and follow-up messages depending on the package purchased.
Pricing: from $100 (USD or local currency equivalent)
MitoResource Program (Digital + Online)
A structured education program delivered via a digital learning platform (GetCourse)with supporting materials (videos, worksheets, guides) and any included live components as specified at checkout.
Pricing: from $420
Accelerator (Digital + Online)
A time-bound coaching/program format delivered online, which may include live group sessions, assignments, and digital resources as described on the checkout page.
Pricing: from $14 p/m
Factor of Slimness Program (Digital + Online)
A digital program with educational modules and supporting resources. Any optional coaching or live support is provided online as described at checkout.
Pricing: from $2000
Important Disclaimers (Read Before Purchase)
All information and coaching provided by Svetlana Strelnikova is for
educational purposes only.
It does not constitute medical advice, diagnosis, or treatment.
You should consult a qualified healthcare professional for medical questions, symptoms,or decisions. Do not disregard professional medical advice because of content from this website, consultations, or programs.
This service does not provide emergency care. If you think you may have a medical emergency, contact your local emergency number immediately.
Results vary by individual. No specific outcomes are promised.
Payments & Checkout
Payments are processed via:
Stripe (card payments via Stripe Checkout / payment links)
GetCourse (platform used for digital product delivery and/or checkout, where applicable)
Your statement descriptor and the exact product name will appear during checkout.
Fulfillment & Access (How You Receive What You Paid For)
Digital products: Access is provided via GetCourse (or the platform listed at checkout)after successful payment. Delivery timing is typically immediate or within 2 hours. If access is not received, contact support.
Online sessions: Scheduling instructions are provided after checkout by email and/or inside the learning platform. Sessions are delivered online via the video link provided.
If a product includes live components (group calls, Q&A, coaching support), the schedule and access method are shown on the purchase page or inside the program portal.
No physical goods are sold or shipped.
Customer Support Contact
Support email:
support@svetlanastrelnikova.com
Support hours: Mon–Fri, 10:00–18:00 (Auckland, New Zealand time)
Typical response time: within 2 business days
Professional listing. Third-party public profile.
Wellness & Metabolic Coaching Register profile:
https://www.wmcregister.org.nz/find-a-coach/svetlana-strelnikova
Refund & Cancellation Policy
Digital Programs (MitoResource / Accelerator / Lean Factor)
7-day refund window:
You may request a refund within 7 calendar days
of purchase,provided that:
- you have not completed more than a minor portion of the program content (e.g.,no more than the first module/section), and
- you have not downloaded or substantially used any non-returnable digital materials where download is enabled, and
- you have not attended live components included with the program (if applicable).
If a refund is approved,it will be returned to the original payment method where possible.
1:1 Online Consultations
No refunds:
1:1 consultations are non-refundable once purchased.
Rescheduling:
You may reschedule a booked session with at least 24 hours’ notice
Rescheduling requests made with less than 24 hours’ notice may be treated as a late cancellation.
Missed sessions / no-shows:
Missed sessions and no-shows are non-refundable and cannot be credited.
Terms & Privacy
Terms of Service and Privacy Policy are included on this page.
Terms of Service (Summary)
By purchasing or using these services, you agree to the pricing and scope shown at checkout and that services are delivered digitally and/or via live online sessions. You agree to provide accurate contact and payment information and to use program materials for personal use only. You may not copy, resell, or redistribute any materials without prior written permission. Access may be suspended or refused in cases of fraud, abuse, or violation of these terms.
Privacy Policy (Summary)
Personal data (such as name, email, payment-related information, and purchase history) is used to process payments, deliver products/services, provide customer support, and communicate about your purchase. Payments are processed by Stripe and/or GetCourse (where applicable), and necessary data is shared with these providers for payment processing and service delivery. Reasonable measures are taken to protect your data. You may request access, correction, or deletion of your personal data by contacting svetlana.kilpatrick@gmail.com
Pricing
Prices are shown at checkout and may vary by program version, inclusions, and payment plan availability.
Current pricing: from $14
FAQ
What exactly am I buying?
You are purchasing online health & wellness educational content and/or coaching services as described on the product checkout page, delivered digitally and/or via live online sessions.
When do I get access?
Digital products are typically delivered immediately after payment or within [____] hours.Online session scheduling details are provided after checkout.
Do you provide medical advice?
No. Services are educational and coaching-based only and do not replace medical care.
Is this suitable for emergencies or urgent symptoms?
No. This service does not provide emergency care. Contact local emergency services for urgent issues.
How do refunds work?
Digital programs may be eligible for a refund if requested within 7 days
of purchase and if the refund conditions listed in the Refund & Cancellation Policy are met.
1:1consultations are non-refundable.
How can I contact support?
with your purchase email and product name.