Services & Policies - Dr Svetlana Strelnikova
Business / Legal name: Papenka Toys Ltd
Brand / trading name: Dr Svetlana Strelnikova
Business owner / representative: Dr Svetlana Strelnikova
Country of registration / operation: New Zealand
Business address: 36 Darroch street, Belfast, 8051, Christchurch, New Zealand
Website: https://svetlanastrelnikova.com/services_policies
Customer support email: doctor@svetlanastrelnikova.com
Last updated: 26/05/2026
Business Description
Svetlana Strelnikova provides online health & wellness education and coaching focused on lifestyle, nutrition, and training habits. Services are delivered remotely through live online sessions and digital course materials. Content is informational and educational in nature and is not a substitute for medical care.
Who This Is For (Service Area)
Services are provided online to customers located primarily in
New Zealand, Australia,the UK, the EU, and the US.
All sessions and digital materials are provided online.
Services & Digital Products (Delivery Method)
Current products covered by this policy
This policy applies to the following active products/services:
1. Personal Consultation (online, ~90 minutes) - published price $100
Note: returning clients may be offered special pricing. Any special pricing is handled individually via Stripe invoice/payment link and is not a separate public product.
2. Personal Consulting (online) - $1000/month
Minimum commitment: 12 weeks /3 months (delivery and schedule are agreed individually)
3. MitoResource Lite (online) - 6 weeks, $650
4. MitoResource Plus (online) - $1100
5. Membership club “Accelerator” $14/month, subscription (cancel anytime)
Prices are shown in USD unless stated otherwise
Prices are shown in USD unless stated otherwise.
Important Disclaimers (Read Before Purchase)
All information and coaching provided by Svetlana Strelnikova is for
educational purposes only.
It does not constitute medical advice, diagnosis, or treatment.
You should consult a qualified healthcare professional for medical questions, symptoms,or decisions. Do not disregard professional medical advice because of content from this website, consultations, or programs.
This service does not provide emergency care. If you think you may have a medical emergency, contact your local emergency number immediately.
Results vary by individual. No specific outcomes are promised.
Payments & Checkout
Payments are processed via:
Stripe (card payments via Stripe Checkout / payment links)
GetCourse (platform used for digital product delivery and/or checkout, where applicable)
Your statement descriptor and the exact product name will appear during checkout.
Fulfillment & Access (How You Receive What You Paid For)
Digital products: Access is provided via GetCourse (or the platform listed at checkout)after successful payment. Delivery timing is typically immediate or within 2 hours. If access is not received, contact support.
Online sessions: Scheduling instructions are provided after checkout by email and/or inside the learning platform. Sessions are delivered online via the video link provided.
If a product includes live components (group calls, Q&A, coaching support), the schedule and access method are shown on the purchase page or inside the program portal.
No physical goods are sold or shipped.
Customer Support Contact
Support email:
doctor@svetlanastrelnikova.com
Support hours: Mon–Fri, 10:00–18:00 (Auckland, New Zealand time)
Typical response time: within 2 business days
Professional listing. Third-party public profile.
Wellness & Metabolic Coaching Register profile:
https://www.wmcregister.org.nz/find-a-coach/svetlana-strelnikova
Refund & Cancellation Policy
Refunds, cancellations, and access terms
Because services include time-based delivery and/or immediate access to digital materials, refund rules depend on the format and on whether access has already been provided:
A) Personal Consultation
If you cancel with reasonable advance notice before the session, we will reschedule or issue a refund (at our discretion, depending on scheduling constraints and Stripe processing).
No-shows or late cancellations may be treated as delivered service and may benon-refundable.
B) Personal Consulting (minimum 12-week commitment)
By purchasing Personal Consulting, you agree to a
minimum 12-week / 3-month commitment
.
Monthly charges cover availability, sessions, and support during that billing period.Refunds for an already started billing period are generally not provided.
If we mutually agree to pause or reschedule due to availability or documented circumstances, we will confirm the revised plan by email.
C) MitoResource Lite / MitoResource Plus (digital/online program materials and/or sessions)
You may request a refund within 7 calendar days
of purchase,provided that:
If these conditions are not met, the purchase is non-refundable.
If a refund is approved,it will be returned to the original payment method where possible.
If the program includes scheduled sessions, changes or rescheduling are handled case-by-case and confirmed by email.
D) Accelerator membership (subscription)
You can cancel anytime. Access remains active until the end of the paid billing period.
Subscription fees already charged for the current billing period are generally non-refundable.
Chargebacks and payment disputes
If you have a billing issue, please contact us first at
doctor@svetlanastrelnikova.com so we can help resolve it. Unresolved chargebacks may result in loss of access to materials/membership while the dispute is being processed.
Pricing
Prices are shown at checkout and may vary by program version, inclusions, and payment plan availability.
Current pricing: from $14
FAQ
What exactly am I buying?
You are purchasing online health & wellness educational content and/or coaching services as described on the product checkout page, delivered digitally and/or via live online sessions.
When do I get access?
Digital products are typically delivered immediately after payment or within 2 hours. Online session scheduling details are provided after checkout.
Do you provide medical advice?
No. Services are educational and coaching-based only and do not replace medical care.
Is this suitable for emergencies or urgent symptoms?
No. This service does not provide emergency care. Contact local emergency services for urgent issues.
How do refunds work?
Digital programs may be eligible for a refund if requested within 7 days
of purchase and if the refund conditions listed in the Refund & Cancellation Policy are met.
1:1consultations are non-refundable.
How can I contact support?
Email: doctor@svetlanastrelnikova.com.
Brand / trading name: Dr Svetlana Strelnikova
Business owner / representative: Dr Svetlana Strelnikova
Country of registration / operation: New Zealand
Business address: 36 Darroch street, Belfast, 8051, Christchurch, New Zealand
Website: https://svetlanastrelnikova.com/services_policies
Customer support email: doctor@svetlanastrelnikova.com
Last updated: 26/05/2026
Business Description
Svetlana Strelnikova provides online health & wellness education and coaching focused on lifestyle, nutrition, and training habits. Services are delivered remotely through live online sessions and digital course materials. Content is informational and educational in nature and is not a substitute for medical care.
Who This Is For (Service Area)
Services are provided online to customers located primarily in
New Zealand, Australia,the UK, the EU, and the US.
All sessions and digital materials are provided online.
Services & Digital Products (Delivery Method)
Current products covered by this policy
This policy applies to the following active products/services:
1. Personal Consultation (online, ~90 minutes) - published price $100
Note: returning clients may be offered special pricing. Any special pricing is handled individually via Stripe invoice/payment link and is not a separate public product.
2. Personal Consulting (online) - $1000/month
Minimum commitment: 12 weeks /3 months (delivery and schedule are agreed individually)
3. MitoResource Lite (online) - 6 weeks, $650
4. MitoResource Plus (online) - $1100
5. Membership club “Accelerator” $14/month, subscription (cancel anytime)
Prices are shown in USD unless stated otherwise
Prices are shown in USD unless stated otherwise.
Important Disclaimers (Read Before Purchase)
All information and coaching provided by Svetlana Strelnikova is for
educational purposes only.
It does not constitute medical advice, diagnosis, or treatment.
You should consult a qualified healthcare professional for medical questions, symptoms,or decisions. Do not disregard professional medical advice because of content from this website, consultations, or programs.
This service does not provide emergency care. If you think you may have a medical emergency, contact your local emergency number immediately.
Results vary by individual. No specific outcomes are promised.
Payments & Checkout
Payments are processed via:
Stripe (card payments via Stripe Checkout / payment links)
GetCourse (platform used for digital product delivery and/or checkout, where applicable)
Your statement descriptor and the exact product name will appear during checkout.
Fulfillment & Access (How You Receive What You Paid For)
Digital products: Access is provided via GetCourse (or the platform listed at checkout)after successful payment. Delivery timing is typically immediate or within 2 hours. If access is not received, contact support.
Online sessions: Scheduling instructions are provided after checkout by email and/or inside the learning platform. Sessions are delivered online via the video link provided.
If a product includes live components (group calls, Q&A, coaching support), the schedule and access method are shown on the purchase page or inside the program portal.
No physical goods are sold or shipped.
Customer Support Contact
Support email:
doctor@svetlanastrelnikova.com
Support hours: Mon–Fri, 10:00–18:00 (Auckland, New Zealand time)
Typical response time: within 2 business days
Professional listing. Third-party public profile.
Wellness & Metabolic Coaching Register profile:
https://www.wmcregister.org.nz/find-a-coach/svetlana-strelnikova
Refund & Cancellation Policy
Refunds, cancellations, and access terms
Because services include time-based delivery and/or immediate access to digital materials, refund rules depend on the format and on whether access has already been provided:
A) Personal Consultation
If you cancel with reasonable advance notice before the session, we will reschedule or issue a refund (at our discretion, depending on scheduling constraints and Stripe processing).
No-shows or late cancellations may be treated as delivered service and may benon-refundable.
B) Personal Consulting (minimum 12-week commitment)
By purchasing Personal Consulting, you agree to a
minimum 12-week / 3-month commitment
.
Monthly charges cover availability, sessions, and support during that billing period.Refunds for an already started billing period are generally not provided.
If we mutually agree to pause or reschedule due to availability or documented circumstances, we will confirm the revised plan by email.
C) MitoResource Lite / MitoResource Plus (digital/online program materials and/or sessions)
You may request a refund within 7 calendar days
of purchase,provided that:
- you have not completed more than a minor portion of the program content (e.g.,no more than the first module/section), and
- you have not downloaded or substantially used any non-returnable digital materials where download is enabled, and
- you have not attended live components included with the program (if applicable).
If these conditions are not met, the purchase is non-refundable.
If a refund is approved,it will be returned to the original payment method where possible.
If the program includes scheduled sessions, changes or rescheduling are handled case-by-case and confirmed by email.
D) Accelerator membership (subscription)
You can cancel anytime. Access remains active until the end of the paid billing period.
Subscription fees already charged for the current billing period are generally non-refundable.
Chargebacks and payment disputes
If you have a billing issue, please contact us first at
doctor@svetlanastrelnikova.com so we can help resolve it. Unresolved chargebacks may result in loss of access to materials/membership while the dispute is being processed.
Pricing
Prices are shown at checkout and may vary by program version, inclusions, and payment plan availability.
Current pricing: from $14
FAQ
What exactly am I buying?
You are purchasing online health & wellness educational content and/or coaching services as described on the product checkout page, delivered digitally and/or via live online sessions.
When do I get access?
Digital products are typically delivered immediately after payment or within 2 hours. Online session scheduling details are provided after checkout.
Do you provide medical advice?
No. Services are educational and coaching-based only and do not replace medical care.
Is this suitable for emergencies or urgent symptoms?
No. This service does not provide emergency care. Contact local emergency services for urgent issues.
How do refunds work?
Digital programs may be eligible for a refund if requested within 7 days
of purchase and if the refund conditions listed in the Refund & Cancellation Policy are met.
1:1consultations are non-refundable.
How can I contact support?
Email: doctor@svetlanastrelnikova.com.